Telephone FAQ
Review frequently asked questions regarding Three River’s telephone service.
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Lift the receiver and listen for the dial tone.
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Dial “72”.
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Depress the # button (with a rotary dial, skip this step and wait for a 4-second pause).
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Listen for the special dial tone.
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Now, dial the number where you wish your calls forwarded. (Speed calling codes may be used if you also have this feature).
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When someone answers at the forwarded number, call forwarding is in effect.
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Lift the receiver and listen for the dial tone.
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Dial “73”.
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Depress the # button (with a rotary dial, skip this step and wait for a 4-second pause).
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Listen for confirmation tone. Call Forwarding is now discontinued.
Whenever you’re on the phone, you can be sure your callers can talk with someone else or can leave a message for you. Easily turn it on or off, or change the forwarding number anytime.
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Lift the handset and listen for the dial tone.
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Press *90. (On a rotary phone, dial 1190.)
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Listen for the dial tone.
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Dial the number where you want your calls forwarded.
When the phone is answered, your Call Forward Busy is in effect.
If the line is busy, or there’s no answer:
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Hang up.
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Within two minutes, repeat steps 1 – 4 above. You’ll hear a confirmation tone to let you know your Call Forward Busy is now working.
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Lift the handset and listen for the dial tone.
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Press *91. (On a rotary phone, dial 1191.)
Listen for the confirmation tone then hang up. Your Call Forward busy is now “off”.
To change the “forward to” number:
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Turn off Call Forward Busy, (see directions above).
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Repeat the steps above to turn on Call Forward Busy, entering the new “forward to” number.
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First, to hold your existing call, depress the switch-hook or flash button for about a second.
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Upon receiving a special dial tone, dial the third number. (Speed calling codes may be used if you also have this feature).
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When the third party answers, you may talk privately before completing your three-way connection.
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With your third party on the line, depress the switch-hook or flash button for a second to add the holding party.
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Depress the switch-hook or flash button for about a second. You will now have only the original party on the line.
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To Disconnect Completely
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Simply hang up.
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If either of the other two parties hangs up, you can continue to talk to the one remaining.
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A beep tone tells you another call is waiting. Only you hear this tone.
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Another reminder tone will be heard 10 seconds later if the waiting call remains unanswered.
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The second caller hears the normal ringing tone only.
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Depress the switch-hook or flash button for about a second, you may alternate between calls.
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Each conversation is private and cannot be heard by the other caller.
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Simply hang up.
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Your telephone will then ring.
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When you answer it, you’ll be connected with the other caller.
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Pick up your receiver and Press #
OR
Pick up your receiver and enter 402 -XXX your exchange (569), (832), (834), (497), (722) – MAIL (6245). -
If requested, enter your home telephone number, enter or password, followed by the # key. Your password will be a default of 0-0-0-0 until you have created personal password.
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Main Menu: Press 1 – to retrieve messages
Press 3 – to send,
Press 7 – for current date and time
Press 9 – for mailbox setupYou will find 5 options in Mailbox Set-up Menu:
A. Press 1 – Greetings options. (you can disregard this step if you choose to use the default greeting)
B. Press 2 – Change password
C. Press 3 – Notification Option (1).
D. Press 4 – Disable/Enable Auto – Login.
E. Press * – Return to main menu.
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Press 1 – Greeting options.
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Press 2 – Re-record function.
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Press # – End recording function.
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Press 1 – Listen to greetings.
To create multiple greetings:
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Press 5 – Pick a new greeting.
Then choose a new greeting #.
(Choose a # 2 through 9). -
Press 2 – Record greeting.
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Press # – End recording function. Repeat steps 5 & 6, choosing a different greeting # each time.
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Press 5 – Pick a new greeting. Then choose the greeting you wish ti become active.
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Press * – Return to main menu.
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Press 2 – Change your password.
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Enter new password, followed by the # key. The password is any series of up to 16 digits you choose. You will be unable to access your mailbox without this password, so be sure to choose one you will remember.
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To verify, Enter your password, followed by the # key.
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Pick up your receiver and press #
OR
Pick up your receiver and enter 402 –XXX your exchange (569), (832), (834), (497), (722) – MAIL (6245). -
If requested, enter your home telephone number, enter or password, followed by the # key. Your password will be a default of 0-0-0-0 until you have created personal password.
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Main Menu: Press 1 – to retrieve messages
Press 3 – to send,
Press 7 – for current date and time
Press 9 – for mailbox setup
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Press 2 – Change your password.
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Enter new password, followed by the # key. The password is any series of up to 16 digits you choose. You will be unable to access your mailbox without this password, so be sure to choose one you will remember.
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To verify, Enter your password, followed by the # key.
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Pick up your receiver and enter 402 –XXX your exchange (569), (832), (834), (497), (722) – MAIL (6245).
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Enter your mailbox number (your 10 digit phone number)
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If requested, enter your password, followed by the # key. Your password will be a default of 0-0-0-0 until you have created personal password.
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Main Menu: Press 1 – to retrieve messages
Press 3 – to send
Press 7 – for current date and time
Press 9 – for mailbox setup.
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Pick up your receiver and Press #
OR
Pick up your receiver and enter 402 -XXX your exchange (569), (832), (834), (497), (722) – MAIL (6245). -
a. If you are the Group Administrator and wish to record a group greeting, Press* – to access the Group Greeting Menu. A Voice prompt will guide you through those steps. OR
b. Enter your sub-mailbox number. -
If requested, Enter your password, followed by the # key. Your password will default to 0-0-0-0 until you change it.
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Main Menu: Press 1 to retrieve messages, Press 5 to hear which sub-mailboxes have new messages, or Press 9 for mailbox setup.
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1. Pick up your receiver and Press #
OR
Pick up your receiver and enter 402 -XXX your exchange (569), (832), (834), (497), (722) – MAIL (6245). -
If requested, enter your home telephone number, enter or password, followed by the # key. Your password will be a default of 0-0-0-0 until you have created personal password.
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Main Menu: Press 1 – to retrieve messages
Three options in message retrieval menu:
A. Press 1 – New messages
B. Press 2 – Saved messages.
C. Press * – Return to main menu.
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Press 1 – Play or replay messages.
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Press 2 – Save message and go to next.
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Press 3 – Delete message and do to then next.
Undeleted Messages:
Don’t hang up. Follow the voice prompts to listen to the message. Once you have played the messages you deleted, -
Press 4 – Save message as new.
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Press 5 – Reply to a message. (1)
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Press 6 – Forward message. (1)
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Press 7 – Skip back three seconds.
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Press 8 – Pause or continue message.
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Press 9 – Skip forward three seconds.
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Press * – Return to main menu.
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Press 2 – Change your password.
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Enter new password, followed by the # key. The password is any series of up to 16 digits you choose. You will be unable to access your mailbox without this password, so be sure to choose one you will remember.
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To verify, Enter your password, followed by the # key.
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1. Pick up your receiver and Press #
OR
Pick up your receiver and enter 402 -XXX your exchange (569), (832), (834), (497), (722) – MAIL (6245). -
If requested, enter your home telephone number, enter or password, followed by the # key. Your password will be a default of 0-0-0-0 until you have created personal password.
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Main Menu: Press 1 – to retrieve messages
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Press 2 – Change your password.
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Enter new password, followed by the # key. The password is any series of up to 16 digits you choose. You will be unable to access your mailbox without this password, so be sure to choose one you will remember.
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To verify, Enter your password, followed by the # key.