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Telephone FAQ

Review frequently asked questions regarding Three River’s telephone service.

This feature means your phone can transfer incoming calls to another number of your choice.
Call Forwarding is great for the business person who wants to catch after-hours business calls at home, or for anyone who doesn’t want to miss an important call.

To Forward Your Calls:
  1. Lift the receiver and listen for the dial tone.
  2. Dial “72”.
  3. Depress the # button (with a rotary dial, skip this step and wait for a 4-second pause).
  4. Listen for the special dial tone.
  5. Now, dial the number where you wish your calls forwarded. (Speed calling codes may be used if you also have this feature).
  6. When someone answers at the forwarded number, call forwarding is in effect.
If there’s no answer, or the line is busy, hang up and repeat the previous steps. If you do this within two minutes, you’ll hear two beeps meaning your Call Forwarding feature is in effect.
Once you’ve activated Call Forwarding, the phone will make one short ring each time a call is forwarded. However, you can still make out-going calls from this phone.
If you wish to change the number your calls are being transferred to, just discontinue the first (see below), and redirect your calls using the same above steps.

To Discontinue Call Forwarding:
  1. Lift the receiver and listen for the dial tone.
  2. Dial “73”.
  3. Depress the # button (with a rotary dial, skip this step and wait for a 4-second pause).
  4. Listen for confirmation tone. Call Forwarding is now discontinued.

Whenever you’re on the phone, you can be sure your callers can talk with someone else or can leave a message for you. Easily turn it on or off, or change the forwarding number anytime.

To “turn on” the service:
  1. Lift the handset and listen for the dial tone.
  2. Press *90. (On a rotary phone, dial 1190.)
  3. Listen for the dial tone.
  4. Dial the number where you want your calls forwarded.

When the phone is answered, your Call Forward Busy is in effect.

If the line is busy, or there’s no answer:

  1. Hang up.
  2. Within two minutes, repeat steps 1 – 4 above. You’ll hear a confirmation tone to let you know your Call Forward Busy is now working.
To “turn off” the service:
  1. Lift the handset and listen for the dial tone.
  2. Press *91. (On a rotary phone, dial 1191.)

Listen for the confirmation tone then hang up. Your Call Forward busy is now “off”.

To change the “forward to” number:

  1. Turn off Call Forward Busy, (see directions above).
  2. Repeat the steps above to turn on Call Forward Busy, entering the new “forward to” number.

This feature lets you turn an everyday two-way phone call into a three-way conversation.

To add a Third Party:
  1. First, to hold your existing call, depress the switch-hook or flash button for about a second.
  2. Upon receiving a special dial tone, dial the third number. (Speed calling codes may be used if you also have this feature).
  3. When the third party answers, you may talk privately before completing your three-way connection.
  4. With your third party on the line, depress the switch-hook or flash button for a second to add the holding party.
Your three-way call is now in effect. If for some reason the call to the third party is not completed, depress the switch-hook or flash button twice to get back to your held party.

To disconnect the Third Party:
  1. Depress the switch-hook or flash button for about a second. You will now have only the original party on the line.
  2. To Disconnect Completely
  3. Simply hang up.
  4. If either of the other two parties hangs up, you can continue to talk to the one remaining.

If you have an incoming call while you’re already on the line, the Call Waiting feature will alert you. You may then put the first party on hold while you catch your second call. It will greatly reduce missed calls due to a busy phone.

Here’s How Your Call Waiting Feature Alerts You:
  1. A beep tone tells you another call is waiting. Only you hear this tone.
  2. Another reminder tone will be heard 10 seconds later if the waiting call remains unanswered.
  3. The second caller hears the normal ringing tone only.

To answer the second call:
  1. Depress the switch-hook or flash button for about a second, you may alternate between calls.
  2. Each conversation is private and cannot be heard by the other caller.

To terminate either call:
  1. Simply hang up.
  2. Your telephone will then ring.
  3. When you answer it, you’ll be connected with the other caller.

How to set-up your mailbox:
  1. Pick up your receiver and Press #
    OR
    Pick up your receiver and enter 402 -XXX your exchange (569), (832), (834), (497), (722) – MAIL (6245).
  2. If requested, enter your home telephone number, enter or password, followed by the # key. Your password will be a default of 0-0-0-0 until you have created personal password.
  3. Main Menu: Press 1 – to retrieve messages
    Press 3 – to send,
    Press 7 – for current date and time
    Press 9 – for mailbox setupYou will find 5 options in Mailbox Set-up Menu:
    A. Press 1 – Greetings options. (you can disregard this step if you choose to use the default greeting)
    B. Press 2 – Change password
    C. Press 3 – Notification Option (1).
    D. Press 4 – Disable/Enable Auto – Login.
    E. Press * – Return to main menu.

To change or record your greeting:
  1. Press 1 – Greeting options.
  2. Press 2 – Re-record function.
  3. Press # – End recording function.
  4. Press 1 – Listen to greetings.

To create multiple greetings:

  1. Press 5 – Pick a new greeting.
    Then choose a new greeting #.
    (Choose a # 2 through 9).
  2. Press 2 – Record greeting.
  3. Press # – End recording function. Repeat steps 5 & 6, choosing a different greeting # each time.
  4. Press 5 – Pick a new greeting. Then choose the greeting you wish ti become active.
  5. Press * – Return to main menu.
To change your password:
  1. Press 2 – Change your password.
  2. Enter new password, followed by the # key. The password is any series of up to 16 digits you choose. You will be unable to access your mailbox without this password, so be sure to choose one you will remember.
  3. To verify, Enter your password, followed by the # key.

How to access your phone mailbox from home:
  1. Pick up your receiver and press #
    OR
    Pick up your receiver and enter 402 –XXX your exchange (569), (832), (834), (497), (722) – MAIL (6245).
  2. If requested, enter your home telephone number, enter or password, followed by the # key. Your password will be a default of 0-0-0-0 until you have created personal password.
  3. Main Menu: Press 1 – to retrieve messages
    Press 3 – to send,
    Press 7 – for current date and time
    Press 9 – for mailbox setup
To change your password:
  1. Press 2 – Change your password.
  2. Enter new password, followed by the # key. The password is any series of up to 16 digits you choose. You will be unable to access your mailbox without this password, so be sure to choose one you will remember.
  3. To verify, Enter your password, followed by the # key.

How to access your phone mailbox remotely:
  1. Pick up your receiver and enter 402 –XXX your exchange (569), (832), (834), (497), (722) – MAIL (6245).
  2. Enter your mailbox number (your 10 digit phone number)
  3. If requested, enter your password, followed by the # key. Your password will be a default of 0-0-0-0 until you have created personal password.
  4. Main Menu: Press 1 – to retrieve messages
    Press 3 – to send
    Press 7 – for current date and time
    Press 9 – for mailbox setup.
For more information click “To Retrieve Messages” tab.

How to access your Sub–Mailbox from home:
  1. Pick up your receiver and Press #
    OR
    Pick up your receiver and enter 402 -XXX your exchange (569), (832), (834), (497), (722) – MAIL (6245).
  2. a. If you are the Group Administrator and wish to record a group greeting, Press* – to access the Group Greeting Menu. A Voice prompt will guide you through those steps. OR
    b. Enter your sub-mailbox number.
  3. If requested, Enter your password, followed by the # key. Your password will default to 0-0-0-0 until you change it.
  4. Main Menu: Press 1 to retrieve messages, Press 5 to hear which sub-mailboxes have new messages, or Press 9 for mailbox setup.

How to retrieve messages:
  1. 1. Pick up your receiver and Press #
    OR
    Pick up your receiver and enter 402 -XXX your exchange (569), (832), (834), (497), (722) – MAIL (6245).
  2. If requested, enter your home telephone number, enter or password, followed by the # key. Your password will be a default of 0-0-0-0 until you have created personal password.

  3. Main Menu: Press 1 – to retrieve messages

    Three options in message retrieval menu:
    A. Press 1 – New messages
    B. Press 2 – Saved messages.
    C. Press * – Return to main menu.

Listen to messages:
  1. Press 1 – Play or replay messages.
  2. Press 2 – Save message and go to next.

  3. Press 3 – Delete message and do to then next.

    Undeleted Messages:
    Don’t hang up. Follow the voice prompts to listen to the message. Once you have played the messages you deleted,

  4. Press 4 – Save message as new.
  5. Press 5 – Reply to a message. (1)
  6. Press 6 – Forward message. (1)
  7. Press 7 – Skip back three seconds.
  8. Press 8 – Pause or continue message.
  9. Press 9 – Skip forward three seconds.
  10. Press * – Return to main menu.
(1) Optional Feature
To change your password:
  1. Press 2 – Change your password.
  2. Enter new password, followed by the # key. The password is any series of up to 16 digits you choose. You will be unable to access your mailbox without this password, so be sure to choose one you will remember.
  3. To verify, Enter your password, followed by the # key.

How to change Voice Mail password:
  1. 1. Pick up your receiver and Press #
    OR
    Pick up your receiver and enter 402 -XXX your exchange (569), (832), (834), (497), (722) – MAIL (6245).
  2. If requested, enter your home telephone number, enter or password, followed by the # key. Your password will be a default of 0-0-0-0 until you have created personal password.
  3. Main Menu: Press 1 – to retrieve messages
To change your password:
  1. Press 2 – Change your password.
  2. Enter new password, followed by the # key. The password is any series of up to 16 digits you choose. You will be unable to access your mailbox without this password, so be sure to choose one you will remember.
  3. To verify, Enter your password, followed by the # key.

Documents & Resources

Document

911 Advisory

View
Document

Auto Pay Form

View
Document

CPNI Form

View
Document

VOIP • 911 Requirement Advisory

View
Document

VOIP • Digital Telephone User Guide

View
Document

VOIP • Voicemail User Guide

View

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